Shady Maple R/V Service Center Warranty Policy
EXTENDED WARRANTY POLICIES;
Providers do not pay shipping or disposal fees. They also often cap the labor time they will cover, the labor rate, and often the service call rate. They normally refuse to pay any return trip service call fees. Besides the customer deductible, the customer is responsible to pay anything not paid by the extended warranty provider. In order to process an extended warranty, the customer needs to provide us with:
Name, address, phone number and contract or policy number
- Name and phone number of the extended warranty provider
- VIN number (17 digit number also known as vehicle serial number)
- Mileage if RV is a motor home
- Customer Signature. If customer will not be present at time of service, this signature must be faxed or mailed to
the office ASAP.
- Customer Credit Card number is mandatory to schedule service request.
WARRANTY POLICY for Appliances, Awnings & other Components:
Warranty companies pay a flat rate labor allowance based on which part is being replaced according to “In Shop” time codes. They do not pay any service calls or travel fees. They pay repair labor only, not diagnostic labor. A customer who requests on site service for a warranty issue will have out of pocket expenses. A credit card number is mandatory to schedule a warranty service request. The customer must pay any balance due after the warranty provider has paid the claim.
WARRANTY POLICY for RV MANUFACTURERS
WARRANTY POLICY for RVS NOT PURCHASED FROM SHADY MAPLE RV 3/21/13
We are honored that you have chosen Shady Maple RV for warranty/service work and are more than happy to perform repairs that are needed to your RV. Due to the excessive time for warranty reimbursement from manufactures for warranty work performed, we expect payment for services/repairs performed at the time of service. We will submit the warranty claim on your behalf to the manufacturer. When Shady Maple RV receives payment from the manufacturer, Shady Maple RV will then reimburse you for the amount that the manufacturer honored as warranty work. We appreciate your understanding and look forward to serving you.
INSURANCE ESTIMATE REQUESTS:
When we submit an estimate to your insurance company, it includes the service call and diagnostic labor to inventory damages and get information for parts and materials. If temporary repairs are made on the diagnostic trip, the labor and materials are also on the estimate. Customer out-of-pocket expense for an insurance job is typically the deductible and sometimes depreciation, applied by the insurance company. We require a $200.00 check or credit card payment before releasing the estimate to the customer or to the insurance company. We apply the $200.00 payment as a credit to the final invoice when the job is completed. If the customer chooses to make their own repairs or hire any other service provider, the $200.00 diagnostic fee is not refundable.
CUSTOMER ESTIMATE REQUESTS:
We do non-insurance related estimates for the customer without charging a diagnostic fee, but we do not make a special trip to the site to get the information. We get the information the first chance possible when a technician is in the campground for other jobs. If an RV is stored at a location that is not in a campground or an area that we frequent, then we must charge for the service call and diagnostic labor to get the information for the estimate.
EMERGENCY RATES AND AVAILABILTY:
We do our best to schedule same day service for all emergency service requests. As our technicians progress through their pre-scheduled jobs, they will weave your emergency request into their day if your location is within the territory they are working in. If not, your request will be added on to the end of the day. Most of the time, this puts our technician into overtime. If we can fit your request into the work day without putting the technician into overtime status, you will be charged our regular rates. If adding your request to the schedule puts the tech into overtime, you will be charged our emergency rates.
Rates are as follows:
- Service Call is $140.00
- Labor Rate is $140.00 with a one hour minimum
We, “ShadyMapleRV.com” keep your personal information private and secure. When you make a purchase or rental from our website, you provide your name, address, email address, credit card information and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Customer information will not be sold, exchanged, transferred, or given to any other company, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
Our secure servers protect your information using advanced encryption techniques and firewall technology. We use "cookies" to keep track of your current shopping session so that you may retrieve your shopping cart at any time and to provide you with a personal shopping experience. Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation when creating their account or by subscribing to such solicitation.
Collecting and Tracking Visitor Information
Shady Maple collects two types of information about users:
•Information users provided through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys:
•Information Shady Maple gathers through tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content and our advertising to user’s needs.
Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
Shady Maple tracks user traffic patterns throughout all of our websites. We do break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
Shady Maple sometimes tracks and catalogs the search terms that user’s enter in our Search function. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. This helps us continue to build a better service for you.
Privacy on Links and Other Web Sites
Thank You from the Management of Shady Maple R/V
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We follow all information privacy requirements and regulations as set forth by state and federal law.
Rentals Refund Policy
If the reservation is canceled 21 days or more prior to pick up, 50% of the deposit will be refunded or 100% can be held towards a future rental up to one year from cancellation. 21 days or less prior to pick up – forfeit estimated charges.
All refunds will be provided as a credit to the credit card used at the time of purchase within 14 business days of the confirmed cancellation. An email will be sent confirming the cancellation and the status of the advance payment.