Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday 9AM - 3PM
Providers do not pay shipping or disposal fees. They also often cap the labor time they will cover, the labor rate, and often the service call rate. They normally refuse to pay any return trip service call fees. Besides the customer deductible, the customer is responsible to pay anything not paid by the extended warranty provider. In order to process an extended warranty, the customer needs to provide us with:
Name, address, phone number and contract or policy number
Warranty companies pay a flat rate labor allowance based on which part is being replaced according to “In Shop” time codes. They do not pay any service calls or travel fees. They pay repair labor only, not diagnostic labor. A customer who requests on site service for a warranty issue will have out of pocket expenses. A credit card number is mandatory to schedule a warranty service request. The customer must pay any balance due after the warranty provider has paid the claim.
WARRANTY POLICY for RVS NOT PURCHASED FROM SHADY MAPLE RV 3/21/13
We are honored that you have chosen Shady Maple RV for warranty/service work and are more than happy to perform repairs that are needed to your RV. Due to the excessive time for warranty reimbursement from manufactures for warranty work performed, we expect payment for services/repairs performed at the time of service. We will submit the warranty claim on your behalf to the manufacturer. When Shady Maple RV receives payment from the manufacturer, Shady Maple RV will then reimburse you for the amount that the manufacturer honored as warranty work. We appreciate your understanding and look forward to serving you.
When we submit an estimate to your insurance company, it includes the service call and diagnostic labor to inventory damages and get information for parts and materials. If temporary repairs are made on the diagnostic trip, the labor and materials are also on the estimate. Customer out-of-pocket expense for an insurance job is typically the deductible and sometimes depreciation, applied by the insurance company. We require a $200.00 check or credit card payment before releasing the estimate to the customer or to the insurance company. We apply the $200.00 payment as a credit to the final invoice when the job is completed. If the customer chooses to make their own repairs or hire any other service provider, the $200.00 diagnostic fee is not refundable.
We do non-insurance related estimates for the customer without charging a diagnostic fee, but we do not make a special trip to the site to get the information. We get the information the first chance possible when a technician is in the campground for other jobs. If an RV is stored at a location that is not in a campground or an area that we frequent, then we must charge for the service call and diagnostic labor to get the information for the estimate.
We do our best to schedule same day service for all emergency service requests. As our technicians progress through their pre-scheduled jobs, they will weave your emergency request into their day if your location is within the territory they are working in. If not, your request will be added on to the end of the day. Most of the time, this puts our technician into overtime. If we can fit your request into the work day without putting the technician into overtime status, you will be charged our regular rates. If adding your request to the schedule puts the tech into overtime, you will be charged our emergency rates.
Rates are as follows:
Thank You from the Management of Shady Maple R/V